Legal
Terms of Service
The terms that govern your use of this website. Last updated 21 June 2026.
These Terms of Service ("Terms") govern your use of hellochina.ai and the content on it. The website is operated by helloChina, a brand of Shanghai Fissure Technology Co., Ltd. ("we", "us", "our"). By using this site, you agree to these Terms. If you do not agree, please do not use the site.
What helloChina does
helloChina is an independent relocation advisory service for families and professionals moving to Shanghai. Through this website we publish guides and information, and we offer paid advisory and coordination services — including school-fit guidance, apartment search support, visa and permit assistance, settling-in support, and full relocation coordination.
Our content is information, not professional advice
The guides, articles, prices, and other information on this site are provided for general information only. They are not legal, immigration, tax, financial, or other professional advice, and they are not a substitute for advice from a qualified professional or the relevant authorities. Rules, fees, timelines, and requirements in China change frequently and can vary by individual circumstance. Always verify important details with the relevant school, landlord, employer, or government authority before acting. We are not responsible for decisions you make based on information on this site.
No guarantee of outcomes
Decisions about school admissions, visa and permit approvals, tenancy terms, and similar matters are made by third parties — schools, government authorities, landlords, and others — not by us. We provide independent advice and hands-on assistance, but we do not control or guarantee any particular outcome, approval, placement, price, or timeline.
Paid services and fees
Any paid engagement is governed by a separate quote or service agreement that we agree with you before work begins, setting out the scope, fees, and terms for that work. Prices shown on this website are indicative and may change; the fee that applies to you is the one we quote and you accept. These Terms govern your use of the website; your service agreement governs the paid work.
Your responsibilities
You agree to use this site lawfully, to provide accurate information when you contact us, and not to misuse, disrupt, or attempt to gain unauthorized access to the site or its systems.
Third-party links and services
This site may link to or reference third-party websites, services, or providers. We do not control and are not responsible for their content, products, or practices. Any dealings you have with a third party are between you and that third party.
Intellectual property
The content on this site — text, guides, images, branding, and design — belongs to us or our licensors and is protected by law. You may view and share it for personal, non-commercial use, but you may not copy, republish, or use it commercially without our permission.
Limitation of liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from your use of this site or your reliance on its content. Nothing in these Terms excludes any liability that cannot be excluded by law.
Privacy
Our handling of personal information is described in our Privacy Policy.
Governing law
These Terms are governed by the laws of the People's Republic of China, and any dispute relating to them or to your use of the site will be handled by the competent courts in Shanghai, unless mandatory law provides otherwise.
Changes to these Terms
We may update these Terms from time to time. The "last updated" date below shows when they last changed. Continuing to use the site after a change means you accept the updated Terms.
Contact us
helloChina — Shanghai Fissure Technology Co., Ltd. Email: info@hellochina.ai.
Last updated: 21 June 2026.